Terms and Conditions

Welcome to Intenseplus®! Thanks for visiting our website. Please take some time to read these Terms and Conditions before ordering any Products from the Site. By ordering any of our Products, you agree to be bound by these Terms and Conditions. You should visit our page regularly to make note of any changes we have made to our Terms and Conditions.

 

1.Delivery Terms

1.1 We aim to deliver the product to you at the place of delivery requested by you in your order and the delivery time indicated by us at the time of your order checkout.
1.2 Goods will only be delivered once payment is received. It will take 14 working days from the date of receipt of payment. Your orders will be processed on daily basis on business days, which is Monday to Friday. There is no order process and shipment on public holidays; Saturday and Sunday.
1.3 We will not be held responsible for any loss of items caused by courier service companies or incorrect/ wrong addresses given by buyers. Buyer will have to bear the additional shipping costs for resending the parcel.
1.4 Upon delivery of the product, you may be required to sign for delivery. You may contact Intenseplus® Support Team at 03-7972 7333 or online@intenseplus.com in case of any faults, defects or damage. You shall be able to provide the documents delivered with the product, upon request.

 

2.Return And Refund Policy

2.1 We will only accept the return item(s) if it is have under inspect and approve by our support team. Please contact us within 7 working days of the received date. Our team will notify you of the approval or rejection of your return item(s). If 7 working days have gone by since you’re receiving the parcel, unfortunately we can’t offer you a refund item(s).
2.2 All item(s) must be received by Intenseplus® in order for a customer to be eligible for a return or replacement under inspection by Intenseplus® Online Support team. You shall ensure that the item(s) is sent to us in the same condition as you mention under inspection. In the event that an item is returned to us in an unsuitable condition that you mention, we reserve the right not to accept returns and send the item(s) back to you.
2.3 If you are approved, we aim to get your credit refunds to you within 7 working days of us receiving your parcel and inspected your returned item(s). A credit refund is issued in the form of voucher, whereby the value of the voucher is equal to the total amount you paid for your return item(s). Your items shall be un-used, product tags shall not be tampered with, and the product shall be in the original packaging within 7 working days of your approved date. To complete your return, we require an order number or proof of your purchased.
2.4 You will be responsible for both your own shipping costs for returning your item, as well as the cost of re-shipping of replacement product. Shipping costs are non-refundable. You may process returns through your nearest post office. We do not honour any walk-in returns.
2.5 If you’ve done all of this and you still have not received your credit refunds or replacement of your item(s), please call our Online Support line at +603-9056 7333 or email us at online@intenseplus.com and we will try our best to assist you.

 

3.Cancellation

3.1 We are not providing any cancellation once your purchase order is being processed. Item must instead be returned to the company according to guidelines provided by the Online Support Team at +603-9056 7333 or email us at marketing@intenseplus.com.

 

4. Out Of Stock

4.1 We cannot guarantee that a product listed as “In stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. However, if an item that is marked “In stock” in your shopping cart when you place your order is sold out at the time your order is processed, we will notify you by e-mail that your order will not be filled and your credit card will not be charged. Please call our Online Support line at +603-9056 7333 or email us at online@intenseplus.com and we will try our best to assist you.

 

5. Terms Of Sale

5.1 To place an order, you must register with us by creating an account on the Site. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site. You shall not misuse the Site by creating multiple user accounts.
5.2 To submit an order, you will be required to follow the online shopping process on the site. After this you will receive an order confirmation email which will act as an acknowledgement of your order.
5.3 We make best efforts to ensure that all details, descriptions and prices which appear on this Site are accurate; there may be instances where errors may occur. If we discover an error in the price of any products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
5.4 Where applicable, prices are inclusive of GST and are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Total’.
5.5 You can pay using any of our payment partners listed or use the cash on delivery payment method.

 

6.Payment 

6.1 Buyer is responsible for any products or services ordered through your account. If we do not receive payment from your credit issuer, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.

 

7. GST

7.1 GST will be implemented in Malaysia with effect from 1 April 2015 at the rate of 6%. It will replace the existing sales tax and service tax. Prices of Items and services provided by Intenseplus Sdn Bhd, being GST registered company, will be included to all products and delivery charges.